There's two trends happening ... have been happening for quite some time:
- Old-School brands lamenting that "lists don't work" or that "lists aren't available anymore".
- Ecommerce brands lamenting that "clicks don't work like they used to" ... via Facebook or Google.
I've yet to find one of either brand making these statements who have a strong community presence.
Here's an example from drop.com:
I can't express more clearly how much people dislike hearing about communities ... maybe 2 in 3 that I speak with or email with just get grumpy about the topic.
I can't fix the list issue ... those days are over.
I can't fix the click issue ... that entire world/ecosystem is changing.
I can recommend partnering with your own customers and your own visitors.
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