November 27, 2023

New Customer Acquisition Strategies ... The Story of 2024

I spend a disproportionate amount of time watching professional pickleball. An unhealthy amount to be fair.

The PPA (the most influential professional pickleball organization) aligned with Tennis Channel. Instead of publishing their content on YouTube (Google), they (the PPA), they now publish their content on their own website (https://pickleballtv.com/) and on Amazon Prime ... specifically, on Prime's Freevee service.

How exactly does an e-commerce brand compete against a pickleball channel broadcast on the biggest e-commerce competitor in history, paired with non-stop informercials about products you can purchase on Amazon? No amount of "omnichannel strategy" competes against Amazon. None.

Back in 2016 I toured the Country (and Europe) telling the audience that customer acquisition tactics were going to be the most important thing they could ever focus on. It didn't go well.

Companies in attendance back in 2016 recently asked me how to acquire customers in 2024.

That's the story of the upcoming year. Some of you have spent the past decade preparing for this day.

if you haven't spent the time preparing for today, you can be very successful. There's time. There will be top-line contraction, obviously, but there is time. Get busy! Use 2024 as an R&D year.

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