August 05, 2018

Gliebers Dresses: 468.5750

If you don't like business fiction, then go ahead and read this article about how RFID turbocharges the retail experience (click here). 

Now if you want to see something really interesting, I simply don't have enough digital space available to unpack everything I see and hear in this video (click here).




This is the oral history of the budgeting update of July 2017.


Meredith Thompson (Chief Merchandising Officer): July budgeting is a really important part of the multichannel planning process at Gliebers Dresses. By accurately forecasting what our business will look like in Q4, we get a head start on proper inventory management.

Pepper Morgan Pressley (Chief Marketing Officer): We run budget updates four times a year. It's exhausting, thankless work.

Roger Morgan (Chief Operations Officer):  I love working weekends. It's fun to crunch the numbers and see where our business is headed. Best of all, I get to use a lot of different applications from our vendor partners. They all give different answers, and based on the answers I triangulate what our sales forecast will be and I provide the results to Marketing and Merchandising and Finance.

Pepper Morgan Pressley: I ignore the work Roger authors. He's not accountable for forecasting. His job is to use the forecast to staff our call center and distribution center properly.

Meredith Thompson:  I ignore the work Roger authors.

Roger Morgan:  I ignore the actual budget, to be honest. My job is to properly forecast where the business is headed to that I can staff the call center and distribution center properly.

Pepper Morgan Pressley:  So it's Sunday, and we need to get the forecast entered into the financial spreadsheets that Lois maintains. Meredith and I agree that the budget for Q4 is net sales of twenty million dollars. But there's a problem. We can't get into the spreadsheet. The password doesn't work.

Roger Morgan: I'm trying to see what Pepper and Meredith authored for net sales, but I can't get into the spreadsheet - the password isn't correct. But honestly, it doesn't matter, because I'm forecasting sales of twenty-six million for Q4, and that's the number I'm going to work off of anyway.

Lois Gladstone:  It was my annual trek to the NASCAR race in Loudon. We park RV for the weekend, and then we partake in the activities. No drinking and driving in my household.

Meredith Thompson:  I don't think the password had changed in five years. Roger demanded we use OMNICHANNEL as the password - across all spreadsheets. He thought the password would get us to think of ourselves as one interconnected ecosystem. Even after we were hacked in early 2017, he didn't change the passwords, he just improved our systems.

Pepper Morgan Pressley:  I keep tying OMNICHANNEL and the spreadsheet keeps rejecting it. Are you kidding me?

Roger Morgan:  Who would change the password from OMNICHANNEL to something else? Who would be so reckless?

Lois Gladstone:  I have my own set of custom NASCAR headphones, pre-programmed for my favorite drivers. I like to listen to Ryan Newman. He swears when he drives. He's on 468.5750. It's a priority frequency for me.

Meredith Thompson:  I'm looking for Lois, and guess what? She's not helping out on a Sunday afternoon in mid-July. She's not in the office. Where the heck is Lois?

Lois Gladstone:  We make a lobster mac 'n cheese that is to die for. That's our go-to dish for the July race in Loudon. About ten of us all make something to bring to the pot luck. Except for Savannah. She always brings store-bought coleslaw. That's just lazy.

Meredith Thompson:  Now, I'm not proud of this, but I asked Roger to use the security cameras installed across the corporate campus to see if Lois was at work.

Lois Gladstone:  Pot luck ended around eleven in the morning. Then the rains came, and we had to wait out the rain delay in the rig. That's when we attacked the wine cooler.

Roger Morgan:  I looked through all video available since Friday night. It turns out that Lois didn't even bother to show up for work on Saturday OR Sunday.

Meredith Thompson:  I began thinking the worst. Maybe Lois was kidnapped, or had a heart attack.

Roger Morgan:  I began thinking the worst. Maybe Lois didn't share the same passion for our omnichannel mission that the rest of us shared.

Pepper Morgan Pressley:  I saved the forecast to a USB drive and set the drive on Gladstone's chair. She could enter the forecast manually on Monday. Then I got in the car and headed home.

Roger Morgan: Then I saw Pepper leaving the building via Camera #17. I never thought that Meredith and I were the only two people who cared about our omnichannel mission.

Lois Gladstone:  After a multi-hour rain delay, we headed to our seats. They fired up the engines. I put my headphones on, and listened to Ryan Newman as he gave instructions to his team.

Meredith Thompson: Now, I'm not proud of this, but I asked Roger to hack into our cloud-based calendar system to see if Lois made an appointment for Sunday afternoon.

Lois Gladstone:  Green flag, we're racin' at Loudon!!

Roger Morgan:  When Meredith asked me to access our cloud-based calendar system, I was concerned. I mean, I had to slow-play this a bit, acting like I had never done it before. I could tell Meredith was impatient and wanted me to get in faster, and trust me, I could have gotten into the system in seconds if I wasn't acting like I was a noob at this.

Meredith Thompson:  Everybody knows Roger monitors our calendars. How else did he know to show up at Pepper's wedding a few years ago?

Roger Morgan:  Sure enough, Lois has an appointment in her calendar ... it says 468.5750. What the heck is 468.5750?

Meredith Thompson:  468.5750? It sounded like a clue to solve a mystery in an escape room.

Roger Morgan:  That's not an IP address.

Meredith Thompson:  Or maybe the Russians had hacked our financial system? It's possible. They hacked our election and took the Presidency away from Hillary.

Roger Morgan:  I don't know why Meredith started grumbling about an election from two years ago, but if she wants to go at Trump, well, it's go-time!

Meredith Thompson:  Roger starts saying that nobody hacked anything. Well that's been debunked.

Roger Morgan:  Oh, her theory is bunk alright.

Meredith Thompson:  And paper prices are through the roof because of our trade war with Canada. Our President decided that his ego is greater than the profit our business should generate.

Roger Morgan:  Unemployment is at record lows.

Meredith Thompson:  And everybody is working for $11 an hour.

Roger Morgan:  Our tax rate dropped significantly.

Meredith Thompson:  We don't generate enough profit to pay taxes.

Roger Morgan:  Meredith likes to cherry pick liberal arguments that fit her agenda.

Meredith Thompson:  We can't sell jeans to Europe anymore now that importers are on the hook for 37% with the EU. Well done. Well done!

Roger Morgan:  I had to end this argument. You can't convince somebody that something is good for them in the long run even though there is short-term pain. So I started talking about Woodside Research. That changed the mood quickly.

Lois Gladstone:  Ryan Newman complains that he doesn't have forward bite. His crew chief recommends changes for stage two.

Meredith Thompson:  Now, I'm not proud of this, but I asked Roger if we could just go into Lois Gladstone's office and see if we could figure out if she left the password to the spreadsheet on her desk.

Roger Morgan:  Lois keeps passwords in a drawer, but I had to slow play this one as well.

Meredith Thompson:  So guess what? We enter her office, and there's a thumb drive sitting on her chair.

Roger Morgan:  I'm acting like I don't know where anything is in her office, and Meredith is just rambling and mumbling about this thumb drive.

Meredith Thompson:  The Russians put it there, I'm convinced of that.

Roger Morgan:  I decided to fire up her laptop and plug the thumb drive in.

Meredith Thompson:  I just about lost my mind. You don't access a random thumb drive. What if there is a monitoring system on that thumb drive, and then the Russians know all of our business secrets. Then what?

Roger Morgan:  The only monitoring system at Gliebers Dresses is the monitoring system that Woodside Research helped me install. It's a complex system. Woodside Research helped us get a lot of PR out of that system. It acted a lot like free marketing.

Glenn Glieber (CEO / Owner):  I love free marketing!

Meredith Thompson:  While Roger was telling me how secure his monitoring system was, I noticed a box on Gladstone's desk. It was some stupid NASCAR race frequency headset. And there was a yellow sticky attached to the box. There was a number on the yellow sticky. The number was 468.5750.

Roger Morgan: I'm rifling through the drawer where the passwords used to be, and I'm not finding a thing. Oh oh.

Meredith Thompson:  I said, "Roger, do you think this number means something?"

Roger Morgan:  This has to be the third or fourth time that Lois moved her passwords on me.

Meredith Thompson:  At this point, it all starts to click. Lois is missing, her calendar says 468.5750, and she has a 468.5750 sticky next to a set of NASCAR scanner headphones. She's leaving us clues. I bet the Russians have her and she's telling us how to get to her. This is bigger than a forecasting spreadsheet. This is a takeover of our political system AND our commerce system!!!!

Roger Morgan:  I log on to Gladstone's laptop, and I cannot get past the password screen. OMNICHANNEL simply doesn't work anymore. What is going on?

Meredith Thompson:  I'll tell ya what is going on. This is an international conspiracy of epic proportions, that's what is going on!

Roger Morgan:  Left with few options, I type 468.5750. And I'm in. I'm IN!!!!!!

Meredith Thompson:  Roger starts running around Gladstone's office in counter-clockwise ovals, cheering like he just won the NASCAR race in Loudon.

Lois Gladstone: I was pretty happy because Ryan Newman finished 6th in the NASCAR race in Loudon!!

Meredith Thompson:  As Roger took his victory lap, I began to realize that maybe Roger was in on it all along. Yes, that's what is happening. Roger is a Russian spy. Otherwise how do you explain the fact that he has monitoring systems and knows how to get into our calendars and knows where Lois keeps her passwords? Now I'm truly frightened.

Roger Morgan: Well if 468.5750 gets me into her computer, why wouldn't it get me into the forecasting spreadsheet?

Meredith Thompson:  What happened next is truly chilling.

Roger Morgan:  With palms sweating, I typed 4 6 8 . 5 7 5 0 into the spreadsheet password window. I hit enter.

Meredith Thompson:  It was like the security of the free world was at stake as he hit enter.

Roger Morgan:  And BOOM ... there it was ... I was IN!!!

Meredith Thompson:  He got in. That's the moment I was sure that Roger was a Russian agent.

Roger Morgan:  I asked Meredith where the updated forecasting spreadsheet was, so we could merge the information into the official spreadsheet?

Meredith Thompson:  I had no idea where the updated forecasting spreadsheet was.

Roger Morgan: I realized that Pepper probably had the forecasting spreadsheet. But she left the building an hour earlier.

Meredith Thompson:  Roger suggested we ransack Pepper's office looking for the spreadsheet. I didn't want to make waves, I mean, what happens if Roger truly is a foreign agent and I get in his way? 

Roger Morgan:  Meredith and I headed down to Pepper's office. I don't think we've ever gotten along so well, to be honest. Though it concerns me that she asked me to hack into multiple systems. She was behaving like a foreign agent in some ways.

Lois Gladstone:  When I returned to the office, it looked like the cleaning staff had rifled through my drawers, everything was a mess. I'll need to talk to Roger about firing the cleaning staff.

Awareness - Much Needed

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