For my Executive, CEO, and Owner audience (and the rest of you for that matter) ... read this letter from the CEO of Best Buy ... and then spend ten minutes reading the comments.
Click here to read the article.
I'll wait until you are done.
...
...
Ok, do the employee comments resonate with you? How do the employee comments translate to your business model? Do you have some of the same issues (with Amazon or eBay or another competitor, for instance), and if so, how do you plan on dealing with them.
Time to think.
Subscribe to:
Post Comments (Atom)
Put It All Together
Over the past 2-3 weeks, we've talked about a company and the new customers the company acquires. It turns out that the company largely ...
-
It is time to find a few smart individuals in the world of e-mail analytics and data mining! And honestly, what follows is a dataset that y...
-
Here's a common dynamic in my projects ... see if this happens at your company. Your average price point is $40.00. Customer response...
-
There's a fraction of the population who says "nobody wants to work". Well, don't tell that to this guy, who manned a busy...
I'm in the UK and have never shopped at Best Buy. However, having followed several of the recent stories I wonder how often snr execs visit stores unannounced and perform mystery shopping first hand. This is something that the Sir Terry Leahy of Tesco did weekly.
ReplyDeleteSome of the apparent symptoms suggest there is such a significant disconnect from the board to the store staff and customers, that the board is simply out of touch and the loyalty of many staff is waning as they suffer death-by-a-thousand-cuts.
dilemme unique de cette Sac Louis Vuitton a également toujours que de nombreuses entreprises de créer sosie sacs pour votre prix de vente plus abordables. Cette société doit constamment être à la recherche d'une violation de marque afin de s'assurer qu'elle peut maintenir le style de base et la conception unique au sein du marché actuel.
ReplyDelete