If there is anything that mobile taught us in 2011, it is the simple fact that mobile matters when there is something in it for the customer.
I like to use "Cuddledown of Maine" as an example, not because I work with them (I never have), but because they offer a really solid reference point for the rest of us to consider.
So let's consider them.
Under what circumstance would mobile help you purchase 400 Thread Count Sateen Meridian Print Bedding? Be honest! And once you identify the circumstances, how many target customers at Cuddledown of Maine meet that criteria?
In 2011, mobile worked when there were significant price discounts offered, or there was some sense of urgency (think eBay).
Keep that in mind as folks tell you that "mobile changes everything" in 2012. What is the problem that mobile solves for your business?
December 27, 2011
The biggest marketing challenge I get to see is this ... Merchandise Productivity isn't acceptable. Marketing is blamed for the ...
RFM is great for targeting one catalog to one customer. However, RFM is tough to manage in a multichannel environment. This becomes clear ...
Look at the first four rows of our life table (values of 0/1/2/3). These are the first 12-15 weeks after a customer buys for the firs...
It's common for folks to measure cost per new customer. Total Marketing Cost = $10,000. Total New Customers = 130. Cost per New C...