Ok, here's the first table I look at when evaluating categories and customers. This table is easy to produce, you probably already look at it, but it almost always tells a story. The table below shows five years of sales history by category, rank-ordered from the best-selling category to marginal categories. Ready?
Category 11 is a monster of a category, and it is clear that Management is allocating resources to that category. Or, the customer is choosing that category, right? It's hard to de-tangle the situation.
Regardless, Category 11 is going to be a key focus of our analysis. Of the remaining 11 categories, just one (1) showed sales growth (Category 2). Every other category posted a sales decline in the past year.
This stuff is so much fun to dig into!
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