But Lifetime Value Is Lower, So We Should Avoid That Channel, Right?

This one comes up all the time in project work. A client measures LTV (good for them!) and learns the following:

• LTV From Search = $30.00 profit.
• LTV From TV Ads = $18.00 profit.

The Marketing Executive will look at me and say "We don't want the TV Ad customer, because her LTV is worse."

You want EVERY customer that generates a ton of downstream profit. Who cares if the TV-acquired customer is worth $12.00 less if the customer is highly profitable?

You don't care.

At.

All.

If the customer is worth less downstream, spend less on the customer downstream.

Don't overthink this stuff, ok?!