Yesterday, I shared the concept of diminishing returns in email marketing. We predict how much a customer will spend in email marketing, annually, and then we apply costs and profitability estimates.
Here's the fundamental problem with email marketing.
Email marketing is synonymous with discounts and promotions. Email marketers ruined the discipline between 1997 - 2001, when, in a mad dash for monetized eyeballs, email marketers gave away the farm to get orders. 20% off, 30% off, free shipping, gift with purchase, 70% off clearance items, you name it, email marketers have done it.
When I analyze client data, it is terribly common to observe profit factors that are seven or eight points lower for email than for other channels. This happens, of course, because email orders are disproportionately skewed to discounts/promos, and therefore, convert less demand to profit.
In the example above, 40% of demand flows-through to profit. Let's assume that is the company average.
Now, let's assume that the email average is 30% - because of heavy discounting and promotions, only 30% of demand flows-through to profit. What happens to the profit and loss statement?
Optimal profit now happens at 50 contacts a year, not at 100 contacts a year.
Once again, discounting and promoting yields a bunch of unanticipated side effects.
Are you performing this style of analysis?
Do you use this style of analysis to determine how many emails to send to a customer, annually?
If not - contact me now (email@example.com). Profit is laying on the ground, waiting to be picked up!
Or buy the book (print click here, Kindle version click here).
Take a look at this monster! Go ahead, click on it ... I'll wait for you. Welcome back! This table is for the best cust...
Look at the first four rows of our life table (values of 0/1/2/3). These are the first 12-15 weeks after a customer buys for the firs...
We spent the past two weeks talking about the events and influences that shaped what I call "The Great Eight". My Influence...
If you don't like geeky math, please skip this post, because I am about to show you how the sausage is made! I have eight variables in...