Pull out your spreadsheets, folks (e-mail me for a copy).
Please enter the value "0" in cells B101 - B580.
Now, enter the value "10,000" in cell B397. These are new customers that are acquired via low price points. In this simulation, we acquire 10,000 customers per year at low price points.
Next, enter the value "10,000" in cell B395. These are new customers that are acquired via higher price points. Look at how your new business evolves in a manner that is quite different than when you are exclusively acquiring customers from cell B397. You have far more "A" customers, you have customers who purchase at higher price points, you have a $3.8 million dollar business instead of a $2.8 million dollar business.
Direct marketing has become a game of promotions and discounts. We seek to optimize our business based on conversions, and in order to maximize conversions, we have to offer 20% off or free shipping or gifts with purchase or great deals on inexpensive items.
These two simulations illustrate how these "empty calories" impact the business, over time. We're much better off putting veggies in our bodies than snack foods and cookies.
Buy the book, Online Marketing Simulations, on Amazon.com!
Helping CEOs Understand How Customers Interact With Advertising, Products, Brands, and Channels
December 28, 2009
Empty Calories: Open Your Spreadsheets!
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