For my Executive, CEO, and Owner audience (and the rest of you for that matter) ... read this letter from the CEO of Best Buy ... and then spend ten minutes reading the comments.
Click here to read the article.
I'll wait until you are done.
Ok, do the employee comments resonate with you? How do the employee comments translate to your business model? Do you have some of the same issues (with Amazon or eBay or another competitor, for instance), and if so, how do you plan on dealing with them.
Time to think.