Picture yourself on a small, commuter plane, two seats to the left and an aisle, one seat to your right. Your luggage was tagged before entering the plane, because it couldn't possibly fit in the overhead bins.
This was the scene ... a United flight I was on last week, returning from a client visit back East.
I know it is a blessing to be able to fly.
Except when I am seated next to this guy.
Sure, I know these seats are really, really small.
'Specially since I'm six foot, three inches tall.
But your left leg has been touching me for an hour.
In our partnership, you have all the power.
I put my tray table down, to reclaim my space.
Surely a flight attendant supports my case!
The middle arm rest is real estate you acquired.
Not to be shared, that's not how you are wired.
Your elbow uncomfortably nudges my ribs.
I know, on the arm rest, I should have called dibs.
Honestly, I'd like to relax and take a nap.
Dream lovely thoughts of calling this flight a wrap.
But your legal document rests on my right arm.
You're a lawyer. I'll sit tight. No harm.
Let's think about this for a moment ... pretend you are a catalog brand that has survived twenty years of "disruption" ... an...
Look at the first four rows of our life table (values of 0/1/2/3). These are the first 12-15 weeks after a customer buys for the firs...
If you don't like geeky math, please skip this post, because I am about to show you how the sausage is made! I have eight variables in...
You probably run Life Tables for your customer file, right? Right? They've been around forever ( click here for a reference f...