Remember, our best customers were Multichannel Men, Digital Dudes, Winter Wear, and Happy Holidays.
Now take a look at the Digital Profiles that are capturing the most new customers.
- Last Minute Guy
- Buy A Jacket, Man!
- Tech Men
- Show Me A Deal!
- Bonnie Big Ticket
In other words, this business is clearly in transition. The high-value Digital Profiles are not growing, while a different set of Digital Profiles, those that possess infrequent buyers, are taking over. Now, granted, this is part of what online marketing or catalog marketing is all about --- you don't acquire the best customers, you acquire customers with some migrating to "best" status.
Still, as a business leader, you want to know where your business is headed. Digital Profiles explain these trends in a way that lay people can understand.