It's trendy in online marketing to entice customers to purchase with low price points, discounts, and promotions.
But is it healthy for you business, in the long-term?
Let's look at an example from the OMS Spreadsheet (e-mail me if you wish to follow along, I'll send you a copy).
Zero out cells D6 - G6.
Zero out cells B101 - B580.
Now we're going to compare the evolution of two segments of new customers.
Go to cell B419, and enter the number "1,000". Now go up to the top of the spreadsheet, and look at cells C17 - G18. In the future, these customers like to purchase 3-4 items per order, spending $30 to $40 per item. In the year the customers were acquired, they spent $159,000. These customers basically stay stuck in department 11.
Next, zero out cell B419, and instead enter "1,000 into cell B421. Now go up to the top of the spreadsheet, and look at cells C17 - G18. In the future, these customers like to purchase much more expensive items. In the year the customers were acquired, they spent $147,000 ... but these customers are likely to migrate to expensive items in department 15. These customers hold much more potential than do other customers.
Online Marketers have the opportunity to carefully link the micro-channel the customer purchases from with the merchandise the customer purchases and the price point of the merchandise purchased. The combination of micro-channel, merchandise, and price point yield a customer that has outstanding potential, or limited potential.
This is an important area for online marketers to provide attention to!!
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Upsets
On Saturday night, long after most of you went to bed, New Mexico scored what would become a game-winning touchdown with twenty-one seconds ...
Hi Kevin,
ReplyDeleteI'm having trouble understanding the segments. I can see 540 segments in the lower left part of the spreadsheet and 240 segments in the top right part.
What do these segments represent - customer behaviour, location, etc?
I had a bit of a look through your archives but couldn't find a post describing the parts of the spreadsheet. If you could shed some light that would be great.
Thanks
Derek
There truly aren't 540 segments there. Notice that it goes from 1 to 240, then starts at 301 and goes to 540.
ReplyDelete301 to 540 represent new customers that enter the business ... a new customer entering in 301 becomes an existing customer in segment 1 in the next year. A new customer entering in 401 becomes an existing customer in segment 101 the next year.