April 17, 2008

Micro-Channels: How Dell Arrived At Their Twitter Strategy

Dell responded to the post on their Outlet/Twitter strategy --- they point us to this article in New Communications Review that outlines the genesis of the strategy and early results.

Thanks, Dell!!

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The Playbook: A Missing Element

Here's our playbook. You, of course, are a play caller. You make decisions. You have a playbook with all sorts of "plays". Tho...