September 25, 2006

Anthropologie Attempts To Integrate Silos

Your homework assignment for today is to read this brief article in DMNews, about multichannel retailer Anthropologie. On Tuesday night, I will outline my thoughts ... so be ready to participate in the discussion!

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Define a "Loyal" Customer Please

When I describe what I define as a "loyal" customer, I see sour faces. The kind of face one makes when accidentally biting into an...