tag:blogger.com,1999:blog-32202893.post7609941989958312726..comments2023-10-18T08:32:17.510-07:00Comments on Kevin Hillstrom: MineThatData: Answering Your QuestionsUnknownnoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-32202893.post-23607568499888118172009-05-14T11:46:00.000-07:002009-05-14T11:46:00.000-07:008 in 10 people would agree with you and disagree w...8 in 10 people would agree with you and disagree with them.<br /><br />When I run my simulations, any company that has a 60% or less annual retention rate is in constant need to fuel customer acquisition.<br /><br />http://minethatdata.blogspot.com/2009/05/death-spiral.htmlMineThatDatahttps://www.blogger.com/profile/14014200122021988374noreply@blogger.comtag:blogger.com,1999:blog-32202893.post-76648936173242278002009-05-14T11:42:00.000-07:002009-05-14T11:42:00.000-07:00I think it's great that you took the time to answe...I think it's great that you took the time to answer the questions asked to you. <br /><br />I'm not sure I agree with you on whether you should focus on acquisition of new customers or retaining old. Retaining old customers costs so much less than trying to bring in new ones (not that you shouldn't grow your company!); but, repeating customers tend to do more business with you than first time customers.EHhttp://www.iangilyeat.comnoreply@blogger.com