tag:blogger.com,1999:blog-32202893.post1744283660803770935..comments2023-10-18T08:32:17.510-07:00Comments on Kevin Hillstrom: MineThatData: Wal-Mart Black Friday Opening Turns FatalUnknownnoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-32202893.post-80606897628251722792008-11-29T10:22:00.000-08:002008-11-29T10:22:00.000-08:00No, retailers would never advocate the kind of beh...No, retailers would never advocate the kind of behavior that results in tragic death.<BR/><BR/>But we do advocate the kind of behavior that makes this possible.<BR/><BR/>We advertise "doorbusters". What are we inspiring when we tell the consumer to come in for a "doorbuster". If we didn't want the customer to bust the door down, might we call it something else?<BR/><BR/>We advertise that the store opens at 5:00am. We encourage folks to line up, 2,000 deep, starting on Friday. We encourage TV stations to film people rushing into the store. We hire security guards in anticipation of trouble.<BR/><BR/>We happily encourage the dynamics that cause a terrible outcome to happen. And then we stand back and blame the customer when things go awry.<BR/><BR/>I agree with you that we don't advocate the kind of behavior resulting in trouble. But we heartily advocate the buildup to the activity, and we're accountable for that.MineThatDatahttps://www.blogger.com/profile/14014200122021988374noreply@blogger.comtag:blogger.com,1999:blog-32202893.post-40056485229674957492008-11-29T10:14:00.000-08:002008-11-29T10:14:00.000-08:00I'm sorry but I have to disagree that the retailer...I'm sorry but I have to disagree that the retailer bears any responsibility. No individual or entity would ever advocate the kind of behavior that resulted in this tragic death. Ultimate responsibility for behavior belongs soley to the indiviual who commits the act.Anonymousnoreply@blogger.com