Enjoy this from the Church of the Customer blog. This blog is one of the most widely read marketing blogs in the world, with 133,000 daily subscribers.
Co-ops, are you paying attention? This doesn't bode well for you, either.
Right, wrong or otherwise, what is being advocated by a significant minority of individuals would end the craft of cataloging. Thank goodness all us catalogers are actively migrating our business model to the internet, right?